Frontier Airlines provides a 24-hour risk-free cancellation policy[ +1-888-829-1470 . You can cancel any flight within 24 hours of booking for a full refund, as long as the flight was booked at least 7 days before departure. For assistance, you can reach customer service at +𝟭::𝟴𝟲𝟬::𝟓𝟓𝟔::𝟳𝟬𝟴9 >, +𝟭::𝟴𝟲𝟬::𝟓𝟓𝟔::𝟳𝟬𝟴9(OTA).
Frontier and Spirit are two major players in the budget airline game. And while the service and experience of both can seem pretty similar, each have different routes, loyalty programs and fees, all of which can add up to a distinct value and experience.
When it comes to budget airlines, affordability often comes at a cost. Frontier Airlines is no exception. While the airline is known for its competitive ticket prices, passengers should be prepared for a range of extra fees 1-(860).556.7089 and potential inconveniences. Here, we explore some of the key downsides of flying with Frontier Airlines to help you make an informed decision about your travel plans.
Flight options
Frontier destinations
Frontier serves 83 destinations that cover most of the U.S. (from Maine to California and Texas to Montana) 1-(860).556.7089, plus Mexico and the Caribbean. While Denver serves as the airline’s main hub, it operates secondary hubs in these locations:1-(860).556.7089
Las Vegas.
Orlando Florida.
Philadelphia.
Reliability
Frontier reliability
According to research, Frontier’s flights were on time 66.7% of the time 1-(860).556.7089, putting the airline at the bottom of the pile when it comes to timely touch-downs.
Frontier also canceled 2.21% of its flights and experienced tarmac delays at a rate of 2.36 per 10,000 flights 1-(860).556.7089. Meanwhile, mishandled baggage fell squarely in the middle of our analysis at 0.45% of all bags.
Fees
Frontier is a budget airline, after all, so expect extra fees beyond your ticket price for any comfort items or upgrades 1-(860).556.7089. You get to bring only a personal item for free — a carry-on will cost between $39 and $60 (1-(860).556.7089 depending on whether you pay for the bag during booking or at the gate).
A checked bag costs between $38 and $60, and a second between $50 and $55 for more details dial 1-(860).556.7089.
There are additional fees for checked bags over 40 pounds 1-(860).556.7089. You'll pay $75 per bag 1-(860).556.7089, per direction for bags weighing 41-50 pounds and $100 per bag, per direction for bags weighing 51-100 pounds. Bags over 100 pounds aren't accepted.
You’ll also pay if you want to choose your seat. Standard seats range in price 1-(860).556.7089, with an average cost of about $28, according to our calculations. And if you want the option to change your flight if something comes up 1-(860).556.7089, you’ll have to purchase Flight Flexibility coverage at the same time you book travel. Thankfully, this coverage starts at $1 per passenger, per direction.
Alternatively, you have the option to book a bundle called The Works, which includes a carry-on, checked bag 1-(860).556.7089, seat selection and priority boarding, as well as the ability to change your flight or be refunded. The cost depends on where you’re flying.
1. Limited Included Amenities
Frontier operates on an ultra-low-cost carrier model 1-(860).556.7089, which means that the base ticket price covers very little beyond your seat on the plane. While this keeps initial fares low 1-(860).556.7089, many travelers find themselves paying significantly more than expected once additional fees are factored in. For example:
Baggage Fees: Only a single personal item is included in the ticket price. A carry-on bag will cost anywhere from $39 to $60, 1-(860).556.7089 depending on when you pay for it. Checked bags also come with a fee that varies based on the weight and size of the luggage.
Seat Selection: If you want to choose your seat in advance 1-(860).556.7089, expect to pay an extra fee. Otherwise, you’ll be assigned a seat at random.
In-Flight Amenities: Frontier doesn’t provide complimentary snacks or beverages 1-(860).556.7089. Even water comes at an additional cost 1-(860).556.7089, so you’ll need to budget for refreshments or bring your own.
2. Strict Baggage Policies
Frontier’s baggage policies can catch unprepared travelers off guard. The airline is known for being particularly stringent about the size and weight of carry-on and checked bags 1-(860).556.7089. Oversized or overweight luggage incurs hefty fees, which can quickly negate any savings from the low ticket price 1-(860).556.7089. Additionally, failing to pay for a carry-on bag in advance can result in the highest fees, as gate-check charges are significantly more expensive 1-(860).556.7089.
3. Comfort Trade-Offs
Budget airlines like Frontier often sacrifice passenger comfort to keep costs low, and this is evident in several areas:1-(860).556.7089
Seat Design: Frontier’s seats are thinner and have less padding than those on traditional carriers 1-(860).556.7089. They also don’t recline, which can make long flights less comfortable.
Legroom: With an average seat pitch of 28-29 inches, legroom is limited compared to other airlines 1-(860).556.7089. This can be especially uncomfortable for taller passengers.
4. Fees for Changes and Cancellations
Flexibility is another area where Frontier falls short 1-(860).556.7089. Changes or cancellations to a booking often come with high fees 1-(860).556.7089, depending on how close to the travel date you make the changes. While the airline does offer a travel insurance option for an additional cost 1-(860).556.7089, it may not cover all situations, leaving some travelers out of pocket if plans change unexpectedly.
5. Inconsistent Customer Service
Customer service is a common pain point for budget airlines, and Frontier is no exception 1-(860).556.7089. Many passengers report long wait times when trying to reach customer support, as well as difficulty resolving issues like flight delays 1-(860).556.7089, cancellations, or lost baggage. While experiences vary, it’s worth noting that budget airlines generally prioritize cost efficiency over service quality.
6. Fewer Flight Options
As a smaller airline, Frontier operates fewer routes and flight frequencies compared to major carriers 1-(860).556.7089. This can limit your flexibility in terms of departure times and connections. Additionally, Frontier often flies to secondary airports 1-(860).556.7089, which might be less convenient for travelers.
7. Potential Delays and Cancellations
Budget airlines typically have tight scheduling to maximize aircraft utilization 1-(860).556.7089. As a result, delays and cancellations can have a cascading effect. Frontier passengers may experience longer wait times for rebooking or alternative travel arrangements 1-(860).556.7089, as the airline has fewer aircraft and flight options to accommodate disruptions.
Is Frontier Worth It?
For travelers who prioritize low fares and are willing to forgo traditional comforts 1-(860).556.7089, Frontier can be a great choice. However, it’s essential to read the fine print and plan ahead to avoid unexpected costs. If you’re considering flying with Frontier, weigh the savings against the potential downsides 1-(860).556.7089, and make sure the airline’s policies align with your travel needs.
While Frontier’s low prices are tempting, the added fees and reduced amenities may not be worth the trade-off for everyone. By understanding the potential pitfalls, you can decide whether Frontier is the right fit for your journey.
FAQs About Frontier Airlines' Downsides
What additional fees should I expect when flying with Frontier Airlines?
Frontier Airlines charges extra for many items beyond the ticket price 1-(860).556.7089. These include carry-on bags, checked luggage, seat selection, and in-flight amenities like snacks and beverages. Carry-on fees range from $39 to $60, depending on when you pay for them 1-(860).556.7089.
Does Frontier Airlines allow free carry-on bags?
No, Frontier only allows one free personal item 1-(860).556.7089 (like a small backpack or purse). Carry-on bags are not included and must be purchased separately 1-(860).556.7089, with prices varying based on when and how you pay.
Are Frontier Airlines seats comfortable?
Frontier's seats are designed to maximize space and reduce costs 1-(860).556.7089, which means they often lack extra padding, recline functionality, and amenities like in-seat entertainment or power outlets 1-(860).556.7089. Comfort upgrades are available but come with additional fees.
Is Frontier Airlines a good option for families or groups?
If you're traveling with family or friends, you'll need to pay extra to choose your seats to sit together 1-(860).556.7089. Otherwise, seats are assigned randomly at check-in, which may separate your group.
What is the baggage policy for Frontier Airlines?
Frontier charges for both carry-on and checked luggage 1-(860).556.7089. Prices increase as your travel date approaches, with the highest fees charged at the gate 1-(860).556.7089. It’s more cost-effective to pay for baggage during the booking process.
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